Website Hosting and Management 

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Website Care

Our hosting & management services allow you to focus on your business growth by keeping the website driving your business and your brand safe, secure, and healthy.

MAINTENANCE & CARE PLANS

Fast Cloud Hosting

We include ultra-fast hosting for WordPress to ensure your site gets the highest performance possible.

Weekly Updates & Bug Fixes

Having your website always up to date is essential for security and performance. If anything breaks from an update, it’s covered and taken care of.

24/7 Security Monitoring

If someone tries to mess with your site, we’ll know right away and take action. We keep backups, logs, and several layers of security.

24/7 Up-time Monitoring

When a site goes down, even for a short time, that can result in lost business. If your site goes down, we are instantly notified.

Performance Monitoring & Optimizations

We have daily speed tests, and when there’s a slowdown, we identify the cause and speed it back up.

MAINTENANCE PLAN PRICING

Website Maintenance & Dedicated Support

All care plans include ultra-fast cloud-based hosting as well as most premium plugin licenses.

Basic Maintenance Plan

Perfect for most regular websites. Everything that is needed to ensure a safe & healthy performing website.

$110 Monthly
  • Weekly Updates and Bug fixes
  • 24/7 Security Monitoring
  • 24/7 Up-time Monitoring
  • Daily Performance Monitoring

Premium Maintenance Plan

Fully optimized websites, including SMPTs for email deliveries and boosted hosting power.

$210 Monthly
  • Weekly Updates and Bug fixes
  • 24/7 Security Monitoring
  • 24/7 Up-time Monitoring
  • Daily Performance Monitoring
  • Website Health Reporting
  • Premium Plugins

How It Works

The core value of dedicated maintenance for a website is to make sure it is safe and performing optimally at all times. When a website is hacked, down, or suffering from slow speeds, business is lost. Properly supported maintenance prevents such a loss.

KNOWING YOUR SITE’S HEALTH

Feel assured and confident that your website is something you don’t have to worry about with monthly data-driven website reports.

INCREASED LIFETIME VALUE

A clean website lasts a lot longer as the performance stays updated & the back office stays clean and organized.

HAVING SOMEONE TO CALL

Building relationships is a core principle of pours. And we start by being reliable and fast to always respond.

SAVING IN TIME & EXPENSES

A higher-performing site means more sales and conversions. We also cover most premium plugins and have a streamlined process in place.

Maintenance Plan FAQ.

If you don’t, you are very welcome to manage your website on your own. But you do need to log into your site every week and make sure you keep it updated. Most small businesses don’t have time for that, which is why we offer it, along with a bunch of other things.

WordPress accounts for a huge proportion of the internet, which makes it a good target for hacking. The main way WordPress websites get hacked is through non-updated plugins.

We are happy to teach you how to look after your own site, but if you don’t want to do it yourself we can do it for you.

No, it is much harder for us to monitor security and keep websites running as fast as we’d like, on another host.

We will look after the day-to-day maintenance of your website. This includes:

  • Premium hosting
  • Security settings (including SSL certificate) confirmed and maintained
  • Security monitoring of your site
  • Daily backups which are kept for 2 weeks  (30 days for Premium)
  • Unlimited rollbacks to one of those backups if needed
  • Weekly theme and plugin updates (update performed within 24 hours if there is a security patch)
  • Premium Only – Access to a number of premium plugins including form, spam filter, cache, and more.
  • Premium Only – One hour of technical support per month, this can be used for site changes, training videos, or other technical support for your site. These are counted up in 15-minute blocks.

We have aimed to make our back-end maintenance as comprehensive as possible while not making you pay for things you may not need or want. So these are a few things that are not included in the package. You can ask for us to include them for an additional price or pay for us to do them separately.

  • Additional site changes can come out of your 1 hour per month(Premium Only), but once you have used that up you will need to purchase additional time for us to keep making changes for you. If you’d prefer to have a dedicated amount of time each month we can add this to your maintenance plan at a discounted rate. Let’s chat and work out what you need.
  • Changing to a new plugin – if your site uses a plugin that becomes abandoned (no longer supported or given updates) it will take time for us to integrate the new plugin, this will be an additional cost.
  • If a major release of a plugin, theme or WordPress causes issues that break functionality on your website this will need to be repaired. This time is not included in your maintenance package. We will let you know if this happens and will give you a quote for the amount of time required to fix the issue.
  • If there is a conflict between two of your plugins, the time required to fix this will be in addition to your package and charged at our hourly rate.
  • While we do our very best to keep your site secure, there is always a risk of getting hacked. If your website gets hacked and we are unable to use one of your 30-day backups to restore it, the cost of having your site cleaned professionally will be an additional cost.

Technical support is any help you need on your website. So if you can’t remember how to do something on your site, get in touch and we will either fix it for you or make a training video, so next time you can just watch that again and do it yourself. 

It also includes if something looks like it’s not quite right. If we have built your site and something looks like it isn’t functioning properly, let us know and we’ll take a look. For most cases, we will fix it without using up any of your included support. If you have a site with a lot of complexity and an update changes the way a plugin interacts with your website we will need to charge for these changes. But get in touch and we’ll let you know which category it fits into before we do any work. 

You don’t, but they work better, have more security built-in, and make your website a better experience for your end-user. When we pay a plugin developer for their work, they are more invested in keeping that plugin secure, updated, and adding new features. When you choose to use free plugins, the downside is the developer might give up and stop supporting the plugin. We’d prefer to pay them for their work and know we’re getting a quality product.

We offer both options, however, if you choose to pay monthly you will need to go onto an automated credit card payment.

If paying annually will save $120 per yr.

When we start a hosting and maintenance contract with you it will have an end date on the invoice. As we approach the end of the contract either party can choose to not start a new contract. We aim to let you know at the start of the month before the end of your contract if we are offering you a new contract.

We ask that you give us 2 weeks’ notice if you’re planning to move your site elsewhere so we can prepare your website files for you. If we are not going to offer you a new contract we will also give you 2 weeks’ notice to allow you time to find a new host.